Seeking an experienced Customer Service Representative to provide service and support to the team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries and concerns about the company’s products and services. You will be proactively promoting the company’s products and services to new and existing customers. The successful candidate must have the ability to maintain high customer satisfaction.
Benefits and Perks:
Successful technology business
Monday to Friday standard business hours – no weekends!
Growth opportunity within the business
On the job training and development
Primary Duties & Responsibilities:
Maintain customer satisfaction with pre- and post-sales service and support offerings and ensuring excellent customer service
Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
Respond to enquiries and resolve issues through ticketing system within set timeframe
Take ownership and resolve product or service issues
Manage customer orders as required within set KPIs
Identify sales leads and pass on to the Sales team
Assist Marketing team with product promotions and sales campaigns
Skills and Experience:
Minimum 2 years’ customer service experience
Experience communicating with internal and external customers
Good working knowledge of MS Office applications and ticketing systems
Ability to prioritise and good time management skills
Ability to work under pressure and meet KPI’s
High level of accuracy and attention to detail
Please note only candidates that meet our client’s selection criteria will be contacted.